What is the BKS Employee Care Center?

What is the BKS Employee Care Center?

“NOBODY CARES HOW MUCH YOU KNOW UNTIL THEY KNOW HOW MUCH YOU CARE.”

Theodore Roosevelt

 

Seventy-two percent of employees say having benefits customized to meet their needs would increase loyalty to their employer. Yet only forty percent of employers strongly believe their employer’s benefits communication is simple to understand. ¹ Navigating the healthcare system can be challenging and time-consuming. Our HIPAA-certified and compassion-trained Advocates assist your employees with claim resolution, benefit enrollment assistance, benefit education, and healthcare decision support. Our mission-critical is to ensure that your employees’ needs are met accurately, and timely.

Our Commitment 

We will provide a tailored concierge program leveraging individual member and client-specific data to provide secure advocacy that is aligned with your culture and ultimately improves the employee experience. All client-related plan information, as well as Employee Care Center interactions, are documented in our Client Management System to support member issues. We provide Quality Assurance and audit a percentage of our activities against service, accuracy, and other performance standards. This allows us to identify trends, insurance company plan discrepancies, and opportunities for enhanced employee communications.

  • First Call Resolution
  • Quality Assurance
  • Commitment to World Class Client Experience
  • Licensed Advocacy Analysts
  • HIPAA Compliant

How it Works

Claims Resolution Process

 

 

¹ 2019 METLIFE EMPLOYEE BENEFIT TRENDS STUDY

 

BKS Partners is an award-winning insurance brokerage firm providing private risk management, commercial risk management, employee benefits and Vitality™ programs to clients wherever life takes them throughout the U.S. and internationally. BKS Partners takes a holistic and tailored approach to insurance and risk management. Learn more at www.bks-partners.com

DISCLAIMER

This material has been prepared for informational purposes only. Baldwin Krystyn Sherman Partners, LLC, and its affiliates, do not provide tax, legal or accounting advice. Please consult with your own tax, legal or accounting professionals before engaging in any transaction.

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This document is intended for general information purposes only and should not be construed as advice or opinions on any specific facts or circumstances. The content of this document is made available on an “as is” basis, without warranty of any kind. Baldwin Risk Partners, LLC (“BRP”), its affiliates, and subsidiaries do not guarantee that this information is, or can be relied on for, compliance with any law or regulation, assurance against preventable losses, or freedom from legal liability. This publication is not intended to be legal, underwriting, or any other type of professional advice. BRP does not guarantee any particular outcome and makes no commitment to update any information herein or remove any items that are no longer accurate or complete. Furthermore, BRP does not assume any liability to any person or organization for loss or damage caused by or resulting from any reliance placed on that content. Persons requiring advice should always consult an independent adviser.

Baldwin Risk Partners, LLC offers insurance services through one or more of its insurance licensed entities. Each of the entities may be known by one or more of the logos displayed; all insurance commerce is only conducted through BRP insurance licensed entities. This material is not an offer to sell insurance.

Get in contact with an advisor today to see how BKS can support you.